Refund & Cancellation Policy

1. Free Trial

New users may be eligible for a 3-day free trial of the Basic plan. You will not be charged during the trial. Unless you cancel at least 24 hours before the trial ends, your subscription converts automatically to a paid Basic subscription at $19.99 per month and renews monthly. Free trials are limited to one per person and per payment method.

2. How to Cancel

You can cancel at any time. Cancellation takes effect at the end of your current billing period. - Purchased through the Apple App Store: open the Settings app, tap your name, then Subscriptions, select Milli, and tap Cancel Subscription. - Purchased through Google Play: open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions, select Milli, and tap Cancel. - Purchased directly from Milli: in the Milli app, go to Settings, then Subscription, then Cancel, or email support@drivemilli.com.

Deleting the app does not cancel your subscription.

3. Refunds

Subscription fees are billed in advance and, except as required by law or stated in this policy, are non-refundable, including for partially used billing periods. We do not provide pro-rata refunds when you cancel mid-period; you keep access until the period ends.
If you were charged in error, charged after cancelling on time, or experienced an extended outage covered by our Service Level Agreement, contact us and we will make it right.
App Store and Google Play purchases: refunds are handled by Apple or Google under their policies. Request one at reportaproblem.apple.com or through Google Play.
Residents of jurisdictions that grant statutory cancellation or refund rights will receive those rights.

4. Plan Changes

Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of the period where your billing platform supports it. Downgrades take effect at the next renewal.

5. What Happens to Your Data After Cancellation

Your account remains available in read-only mode for 90 days after your subscription ends so you can export reports, mileage logs, and tax summaries, or reactivate.
After 90 days, account data is deleted or de-identified, except records we must retain by law (such as tax-related and BSA/AML records), as described in our Privacy Policy.
You may request immediate deletion at any time by emailing support@drivemilli.com.
Funds held through partner institutions, if any, will be returned to you according to the partner's terms.

6. Billing Disputes

If you believe a charge is incorrect, contact support@drivemilli.com within 60 days of the charge with your account email and the charge details. We will review it and respond within 10 business days. Please contact us before filing a chargeback so we can resolve it quickly. Your rights under applicable law, including Regulation E for electronic fund transfers, are not affected.